Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in acceptable packaging. 
To start a return, you can contact us at howdy@countrycoutureshop.com. 

If your return is accepted, we’ll send you a return shipping label to your email on file. If order is error on our part we will gladly pay the shipping return label cost otherwise customer is responsible for shipping return label cost. 

Items sent back to us without first requesting a return will not be accepted. 

You can always contact us for any return questions at howdy@countrycoutureshop.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exchanges

We do not offer exchanges on any items.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at howdy@countrycoutureshop.com.